Below are the main requirements to open a Xallet account:

• Must be at least 18 years old
• Must hold a valid passport or government issued ID
• Must have a valid proof of billing/address statement within the past month
• Must not have an existing account with Xallet
• Must not be resident of or from the nationality of a restricted country

Step 1: Apply for further further information on the Xallet services here.

Step 2: Xallet reviews your application and contacts you via email.

Step 3: Run through the onboarding process and review and sign the trading agreement.

Step 4: Whitelist your crypto wallet.

Step 5: Transfer crypto and or fiat and start trading using the Xallet infrastructure.

*Before you can begin using Xallet, we will need to verify your identity by reviewing all your details and documents submitted. If there are no problems, you’ll receive a notification stating that your account has been activated and you can top-up your account. If there are any issues or concerns, you’ll receive a notification and a customer representative will contact you via email.

Xallet is currently open to residents of the following countries:

• Japan
• South Korea
• Singapore
• Switzerland
• England
• EU-Countries

In the future, we will be expanding the list of supported countries. In the meantime, you may leave us an inquiry via the Contact page or check back regularly to see if your country has been added to the list.

It is free to open a Xallet account.

As a financial service provider, it is important for us to know our clients and to comply with regulatory requirements as well as responsible business practices. Given this, we need you to prove your identity to ensure that you are who you say you are. This helps us ensure that we avoid identity theft and keep your account safe in the future. We do not make any exceptions for anyone.

Please keep in mind that Xallet would never ask for your credit card details, social security number, password, or personal pin to verify your identity at any given time.

Xallet accepts the following government issued IDs with photos:

• Passport
• Resident’s Card

Xallet does not currently offer a non-custodial solution for its customers and does not hold custody of crypto assets. If you wish to transfer or trade crypto assets with the Xallet infrastructure please setup a personal wallet with the providers: Trust Wallet, Pier or Tangem.

For other wallet providers Xallet cannot guarantee that the whitelisting process will be successful due to internal management of wallet addresses, which can make it impossible to properly whitelist and identify an address holder’s identity and show their control over the respective wallet.

You can contact our Customer Support Center by sending us an email at support@xallet.swiss.

Please be advised that our representatives will be available to assist you from Monday to Friday 08:30 – 17:30 (GMT +8).