Yes, we take your security very seriously.

Aside from verifying your identity, we have several layers of security architecture and features in place to safeguard your assets.

Please bear in mind that while we do our best to safeguard your information and wallet, we also need your help. Some steps you may take to increase the safety of your information and wallet include:

– Check the email address or web URLs of the website you are visiting
– Avoid opening any suspicious emails
– Don’t open or engage with messages in private messaging channels such as Telegram that come from unannounced or from questionable profiles

Please be reminded that we will never ask for your credit card details, social security number, password, or personal pin to verify your identity at any given time. Rest assured that we only share necessary information with legal or state governing bodies and partners as part of ensuring compliance with local and international laws and the continuity of business for our clients.

As part of regulatory requirements, AMLA regulations, and responsible banking, we are responsible for routinely checking on our clients’ transaction activity. Every transaction is automatically monitored and checked by our system. At any given time, you may be requested to provide documentation citing the source of your funds. In the event that you are selected to provide proof of your fund source, please comply immediately and send the requested documents to our Customer Support Center.

Please be advised that there are no exceptions once you have been requested to provide this documentation. Failure to comply may result in your account being locked and funds may be seized.

Rest assured that this process is handled with confidentiality.

List of requested documents and procedures will be sent by our Customer Support Center upon need to provide proof of fund source.

Here are several reminders and tips you can do to ensure that your Xallet account maintains secured from your end.

• We will never ask you to verify your identity as a reference to other individuals.
• We will never ask for your credit card details, social security number, password, or personal pin to verify your identity at any given time.
• Never use the same password for more than one service.
• Never leave your smartphone or computer unattended in public places.
• Ensure that your smartphone or computer is protected with passwords or pins. If possible use facial recognition, fingerprint scanners, or iris scanners to secure access to your smartphone.
• Do not send your IDs or personal information to untrusted recipients.
• Avoid downloading content or apps from unprotected or unsecure networks/sources.