This may be due to the following common reasons:

• Government issued ID submitted was without photo
• Passport or Government issued ID (with photo) was blurred or unreadable
• Passport or Government issued ID (with photo) was of poor resolution
• Passport or Government issued ID (with photo) was expired
• Account details and details on passport or government issued ID did not match
• Resident in a sanctioned country
• Citizen of a sanctioned country

Aside from the aforementioned reasons, our customer representative may cite other reasons in the email you received stating that your documents have been rejected. In the same email, they will suggest how you can improve on your next submission.