You can top up your Xallet account by sending Bitcoin or Ethereum to the Xallet address which you received after a successful onboarding.

Alternatively, you can send FIAT funds from your personal bank account to the Xallet business account. Please be aware that you can only send funds from a bank account under your name. A transfer from a third party can not be added to your account.

At the moment, Xallet supports Bitcoin, Ethereum, stablecoins and other ERC-20 tokens.. We are constantly striving to improve our platform to meet customer needs and will add other cryptocurrencies in the future.

Upon request Xallet issues a statement of the Fiat and crypto transaction history.

Yes, via a private chat users issue their trading instructions. Once the trade has been verified, a Xallet representative will confirm the transfer with the necessary information in the private chat. A private chat ensures a quick response time and a streamlined process for executing orders..

In the event that you experience an issue using Xallet App or would like to file a complaint, you may contact our Customer Support Center by sending us an email at support@xallet.swiss.

Please be as detailed as possible when explaining the issue or complaint by providing the date when the incident occurred, screenshots or proof of the issue, and how the issue occurred.

Please be advised that our representatives will be available to assist you from Monday to Friday 09:30 – 17:30 (GMT +8).

A customer representative will contact you via email to acknowledge that your message has been received and is being investigated. In the event that we may require additional information to look into the matter more thoroughly or provide a solution to you that would be pleased with, a customer representative will respond via email.

Xallet is committed to providing the best customer experience and values all feedback for points of improvement